Troubleshooting Emailing via MS Outlook

AutoMailMerge and AutoDocMail plug-ins for Adobe® Acrobat®

List of Common Problems

Turn Protected Mode Off

Make sure Adobe Acrobat is not running in Protected Mode. It is not possible to use the software while Protected Mode is enabled. Protected Mode blocks all non-PDF file access. Please see the following page for instructions on how to disable Protected Mode.

Test Email is not Received

If a test email is sent successfully, but it is not received and does not appear in Sent folder in Outlook, then the first step is to repair Microsoft Outlook. Please see the following support page on Microsoft web site with instructions on repairing MS Office application.

If repair does not help, then try creating a new Outlook profile (without deleting an existing one) and use a new profile to send emails. Here is a link to Microsoft support page that explains how to create a new profile.

Errors or Application Crash while Sending a Test Email

Make sure you are not running Adobe Acrobat in Protected Mode. It is not possible to use the software while Protected Mode is enabled. Please see the following page for instructions on how to disable Protected Mode.

If you are unable to send a test email (Protected Mode is off) and do not receive any error messages, then please check application permissions and anti-virus settings to make sure Adobe Acrobat is allowed to execute the following two Powershell scripts:

AutoMailMerge (64-bit Adobe Acrobat DC):


        C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\AutoMailMerge\sendxml.ps1

        C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\AutoMailMerge\send_email.ps1

AutoDocMail (64-bit Adobe Acrobat DC):


        C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\AutoDocMail\sendxml.ps1

        C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\AutoDocMail\send_email.ps1

Some Emails are not Received

If after sending files some recipients (but not all of them) report that they did not receive emails and emails addressed to them do not appear in the Sent folder (in MS Outlook), then please check if recipients that did not receive emails are listed in the contact list for the email account used for emailing. If this is the case, try reparing MS Outlook first. If repair does not help to clear the issue, then try removing these emails from the contact list (and add them back later) and check if this fixes the problem.

Unable to Send Emails from a Shared Mailbox

If you are unable to send emails from a shared mailbox email address, then create a new Outlook profile with just the shared mailbox email account and use this profile to send emails.