Frequently Asked Questions

EverMap Products and Services

1. I want to evaluate one of EverMap plug-ins, but do not currently own a copy of Adobe Acrobat. What should I do?
2. My computer crashed and I need to reinstall software, but I do not have installer for the plug-in.
3. How to get a serial number for the installation?
4. I have installed a new version of Adobe Acrobat and cannot locate "Plug-ins" menu anymore.
5. I am getting "Cannot find Adobe Acrobat (ver. 6.0 and up) installation on your system." error message during installation.
6. I need to move plug-in(s) from one computer to another.
7. I do not have access to the email account (address) that was used for software purchase (registration) and cannot retrieve my password.
8. I have installed software, but do not see "Plug-ins" menu?
9. I have installed the plug-in but some (or all) plug-in menus appear to be grayed out (disabled)?
10. I need to uninstall plug-in from a computer.
11. Do you sell plug-ins for Mac OS?
12. Do EverMap plug-ins support a latest version of Adobe Acrobat?
13. Can plug-in(s) run on 64-bit version of Windows OS?
14. Do EverMap plug-ins support 64-bit version of Adobe Acrobat?
15. Why plug-ins require a full version of Adobe Acrobat and cannot run in Acrobat Reader?
16. Do you have plug-ins for Nuance Products (PDF Converter)?
17. Adobe Acrobat stops responding if any of the plugins menus are used.
18. I get "You do not have permissions to open this file" error message when attempting to open any external files.

I want to evaluate one of the EverMap plug-ins, but do not currently own a copy of Adobe Acrobat. What should I do?

You can download a 30-days trial version of Adobe Acrobat from Adobe web site. Visit www.adobe.com to download a free Acrobat Pro trial. Install Acrobat and then install a trial version of EverMap plug-in to begin evaluation. You can download trial versions of all EverMap plug-ins here.

My computer crashed and I need to reinstall software, but I do not have installer for the plug-in. Where can I find it?

Download a latest version of the software by logging into your account at https://www.evermap.com/upgrades.asp . Use your email address (the one you have used on a software purchase form) to retrieve your password. You can download latest versions and upgrades for free for 2 years after original purchase date. After initial two years, software maintenance cost is 20% of the list price for additional two-year period. Please see the following page for the available re-installation options.

How to get a serial number for the installation?

The serial number is listed in the customer account right next to "Download" button for the corresponding software license.

1. Go to www.evermap.com and click on "Login" menu.
2. Login into your account using your email and password. If you do not know your password, then use "Forgot Password" link located right below the login form.
3. Once logged in, located the serial number for the software product and use it for the installation.
4. Press "Download" button next to the license.
5. Run downloaded installer and enter a serial number when prompted.

I have installed a new version of Adobe Acrobat and cannot locate Plug-ins menu anymore.

New version of Adobe Acrobat does not automatically transfer plug-ins from a previous version. You need to reinstall plug-in(s) by downloading a latest version from https://www.evermap.com/upgrades.asp. Please see the following page for the available re-installation options.

If Plug-ins menu is still not visible after re-installation, then please see the following page for troubleshooting instructions.

I am getting "Cannot find Adobe Acrobat (ver. 6.0 and up) installation on your system." error message

You are using an older version of the plug-in that does not support a newer version of the Adobe Acrobat. The installer does not recognize this version and has no idea how to locate it on a computer. Newer versions of Adobe Acrobat may introduce important changes in the user interface and overall plug-in operations. This is why we have to update our plug-in to work with each new release of Adobe Acrobat. You need to download and use a latest installer. Go to https://www.evermap.com/upgrades.asp and login into your account to get a latest version of the software. However, if you are sure that you are using the latest version of the plug-in and supported version of Adobe Acrobat, then it is possible that Acrobat installation is damaged. Select "Help > Repair installation" from the menu to fix it. Once the repair process is done, try to re-install the plug-in again.

I need to move plug-in(s) from one computer to another. How do I proceed?

Start Windows Control Panel and select "Add/Remove Programs" feature. Locate your plug-in(s) in the list of installed applications and remove them. Go to another computer, login into your account at https://www.evermap.com/upgrades.asp and download software.

I do not have access to the email account (address) that was used for software purchase (registration) and cannot retrieve my password.

Contact technical support at tech@evermap.com  and ask them to change email address associated with an account. Please provide original email address or user name.

I have installed the software, but do not see Plug-ins menu (see instructions how to locate Plug-ins menu). What should I do?

1. Close all browser windows and restart Adobe Acrobat.
2. If there is still no Plug-ins menu visible, then select Edit > Preferences from the main menu or press CTRL+K.
3. Choose General category.
4. Make sure Use only certified plug-ins option is turned OFF.
5. Restart Adobe Acrobat.

Please see the following page for detailed instructions.

I have installed the plug-in but some (or all) plug-in menus appear to be grayed out (disabled)? What should I do?

You have to open a PDF document first (use "File > Open..." menu). All menus that perform operations on a current document require that a document is actually opened in Adobe Acrobat. This is a common convention for all computer applications. For example, if you want to print a document then you have to open it first. Otherwise, "Print" menu is going to be disabled. Some menus perform operations on multiple documents and/or provide their own input file selection. These menus are always enabled.

I need to uninstall plug-in from the computer. What should I do?

All EverMap plug-ins are uninstalled in the same way as any other typical Windows application. Close Adobe Acrobat and all browser windows. Start Windows Control Panel and select "Add/Remove Programs" feature. Locate your plug-in(s) in the list of installed applications and remove them. Most plug-ins start with "Auto.." (AutoBookmark, AutoInk, AutoSplit...). Look for the plug-in name to locate it in the list of installed applications.

Do you sell plug-ins for Mac OS?

No, we do not offer software for Mac OS. All our plug-ins require Microsoft Windows 11, 10, 8.1, 8, 7, or Windows Server 2012/2019/2022.

Do EverMap plug-in support a latest version of Adobe Acrobat?

Yes. Our plug-ins do always support a latest version of Adobe Acrobat. We update all plug-ins before Adobe Acrobat is officially released and make sure that our products are completely compliant with a new version.

Can plug-in(s) run on 64-bit Windows OS?

Yes. All plug-ins can be run on 64-bit version of any latest Windows OS.

Do EverMap plug-ins support 64-bit version of Adobe Acrobat?

Yes. All plug-ins released after January 2022 do support both 32-bit and 64-bit Adobe Acrobat from a single installation package. There is no need to download separate setup files.

Why plug-ins require a full version of Adobe Acrobat and cannot run in Acrobat Reader?

Acrobat Reader is a free PDF viewer and is not allowed to modify or save files (unless PDF file is reader enabled). Adobe Systems does not allow developers to create plug-ins that modify document content for Acrobat Reader. This is why all our plug-ins require full version of Adobe Acrobat.

Do you have plug-ins for Nuance Products (PDF Converter)?

No. All our products are either developed for Adobe Acrobat or are standalone applications that do not require any other software.

Adobe Acrobat stops responding if any of the plugins menus are used.

This can happen if Adobe Acrobat is running in a "protected view" mode. It is necessary to add Acrobat's "plug_ins" folder to the list of trusted sites (you will need administrative user rights):

1. Start Adobe Acrobat.
2. Select Edit > Preferences… from the menu or press CTRL+K on keyboard.
3. Choose Security (Enhanced) category.
4. Press Add Folder Path button to add plug-in folder to the list of "Priviledged Locations".
5. Locate the plug_ins folder for your specific version of Adobe Acrobat and select it. It is typically located at: c:\Program Files(x86)\Adobe\Acrobat XX\Acrobat\plug_ins\. Where "XX" stands for a version of Adobe Acrobat used.
6. Close Preferences dialog.
7. Restart Adobe Acrobat.

I get "You do not have permissions to open this file" error message when attempting to open any external files.

This happens if Adobe Acrobat is running in a "protected view" mode.

1. Start Adobe Acrobat.
2. Select Edit > Preferences… from the menu or press CTRL+K on keyboard.
3. Choose Security (Enhanced) category.
4. Uncheck Run in App Container option or alternatively uncheck Enable Protected Mode option altogether.
5. Scroll down the screen and press OK button to save changes.
6. Restart Adobe Acrobat.