Installation Troubleshooting

EverMap plug-ins for Adobe® Acrobat®

Turn off "Use Only Certified Plug-ins" Option

Make sure Adobe Acrobat is not running during the installation. Sometimes, Acrobat may be running invisibly by your browser and you may need to restart your computer in order to force Adobe Acrobat to update its menu. If you have successfully downloaded and installed a plug-in but can't find it in the "Plug-ins" menu, then make sure that "Use only certified plug-ins" option in Acrobat application preferences is not set:

1. Start Adobe Acrobat and select "Edit > Preferences..." from the main application menu.
2. Select "General" group of settings.
   
   
   
   
3. Scroll down the right-hand panel until you see "Application Startup" section and "Use only certified plug-ins" checkbox:
   
   
   
   
4. Make sure that "Use only certified plug-ins" option is OFF.
5. Save settings and restart Adobe Acrobat.

Turn Off Protected Mode

Make sure you are not running Adobe Acrobat in Protected Mode. In this mode, file access to non-PDF files is disabled.

Silent Installation

You can install software without displaying any dialogs or user interaction. This mode is useful for deploying software for a large number of users. All setup programs support a number of special command-line parameters that might be useful for system administrator.

Whitelisting Adobe Acrobat and Plug-ins in Norton Anti-virus

Sometimes, Norton Anti-Virus may block a plug-in from execution. Please see the following page for detailed step-by-step instructions on how to whitelist Adobe Acrobat and all installed plug-ins.