Technical Support
Working Hours
Technical support working hours are: Monday - Friday, 7 am - 3 pm Pacific Time (10 am - 6 pm Eastern Time).
Average response time is 1-3 hours if you contact us during our normal hours of operation. In most cases, we try to reply within few minutes if possible. If you contact us during our normal working hours, and we are unable to respond on the same working day, we will contact you on the next working day.
Contact Technical Support
Email your technical questions to Please do not forget to specify a product name you are inquiring about. It is also a good idea to attach sample documents that are relevant to your question or problem.
How to Install Full Version of the Software
The serial number is listed in the customer account right next to "Download" button for the corresponding software license.
  1. Go to and click on "Login" menu.
  2. Login into your account using your email and password. If you do not know your password, then use "Retrieve Password" link located right below the login form.
  3. Once logged in, located the serial number for the software product and use it for the installation.
  4. Press "Download" button next to the license.
  5. Run downloaded installer and enter a serial number when prompted.
Frequently Asked Questions
Check a list of our frequently asked questions (FAQ). You may find an answer for your question right away.
Product Release News
Check release news to see if a new version of a product is available to download.
Extended Tech Support
Need expert advice, assistance, new feature or consulting help? Take a look at our Extended Technical Support service.
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