Get the support you need to resolve your technical problems and document workflow project challenges quickly and cost-effectively. EverMap Extended Technical Support (EETS) extends free core support benefits available to all customers and provides a higher level of problem resolution and advanced implementation guidance. This package of services can help keep your technology investments operational and competitive, resulting in shorter project implementation cycles, and greater solution longevity.

Extended Technical Support Benefits:

• Provides a dedicated access to senior-level technical-support professionals. See what customers are saying about quality and expertise of our professionals.
• Advising/consulting on optimal use of EverMap and Adobe Acrobat technologies/products for your specific document processing needs.
• Advanced assistance with configuring application parameters for PDF document processing including scripting and text pattern programming
• Small product customization: priority new features implementation, Acrobat JavaScript programming and etc. (up to 10 work hours per year).
• Priority technical support incident resolution (including assistance on weekends).
• Document processing: bookmarking, linking, securing, OCR, resizing, mail merge, redacting and etc. Processing up to 100000 pages is included. Low per page fee (0.4 cents/page) applies afterwards.
• PDF document inspection.
• Single contract includes 10 incidents per year regardless of number of users.
• One and two year contracts available.